Dave has done an excellent job in his earlier post of quickly informing his customers of the problems experienced by a small number of customers who may have received a bad Data Disc.
He has posted this URL:
http://www.macspeech.com/article_info.php?articles_id=296 to assist affected customers to quickly remedy this problem by obtaining the MacSpeech First Aid application S/W. We have also posted this link on our own website and have quickly remedied the problem experienced by the few unfortunate customers and whom have contacted us. It appears that we too may have been unfortunate to have received the tail end of this global Bad Disc issue.
The purpose of this post to clarify a few things:
All affected customers can still obtain their replacement Data Disc from MacSense Australia and not from the USA as recently reported by one Media source - "Faulty discs are being replaced, although the process, which is handled from the US, appears to be slower than some would like".
I can personally assure all Australian and NZ customers that we pride ourselves as a valued added and service oriented distributor. We
WILL take stock from inventory to get an existing customer up and running at the expense of new sales. We just ask new customers to have patience with us when we run out of stock of this popular product. It is a fine art trying to balance supply and demands
John Khoo
MacSense Australia
